Disappointed in Dundalk

I stayed overnight in the Crowne Plaza in Dundalk recently….

The hotel room was small but comfortable enough. Queen Size bed, comfortable, though I was cold despite cranking the heat up, and there was no blanket in the wardrobe – I had to wear socks and throw my coat over myself to keep warm! The bathroom accessories need attention – grey towels, little by way of shampoo etc. When I mentioned the cold / blanket issue to the receptionist at check out, he said there should have been one (right!) but made no apology. Food at dinner was bland…..Poached salmon on a bed of noodles & veg….utterly tasteless…

Service was fine. Breakfast – no one there when I arrived to tell me what was what – so I helped myself initially. Hot food was miserable looking. No chef to cook to order though the menu said there should have been. Cheese & cold meats on display were dried up and curled. Awful. Tea was nice though. Expenseive overall for what it was at €104.

5 thoughts on “Disappointed in Dundalk

    • Yes, I sent a complaint via TripAdvisor and got this reply – Thank you for your feedback regarding your recent visit at our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It sounds like we fell below your expectations, and I apologize you were not satisfied with the restaurant service and the bathroom amenities. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. If there is anything you need next time you stay with us, please do not hesitate to let us know.

      • That looks like a ‘stock’ response! I still advise raising issues there and then – a call to reception asking for another room with heating; seeking a blanket, complain about the breakfast AT breakfast and then refuse to pay the full price.

      • I did complain the next morning at checkout. Got no apology, just a comment that there should have been a blanket. Poor.

Leave a Reply